Call Center Manager

Job Description: Aiven is seeking a part-time Call Center Manager to join our team in Tampere, Pirkanmaa, Finland. As a mid-to-senior level professional with at least 6 years of experience in call center management, you will be responsible for overseeing the daily operations of our call center and ensuring optimal performance and customer satisfaction.

Responsibilities: - Supervise and manage a team of call center agents, including hiring, training, coaching, and performance evaluations - Develop and implement call center policies and procedures to ensure efficient and effective operations - Monitor call center metrics and KPIs to identify areas for improvement and drive performance - Handle escalated customer calls and resolve issues in a timely and professional manner - Collaborate with other departments to address customer concerns and improve overall customer experience - Conduct regular team meetings and training sessions to keep agents motivated and informed - Create reports and analyze data to identify trends and make data-driven decisions - Maintain a positive and professional work environment for all team members

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in call center management with a minimum of 6 years - Strong leadership and communication skills - Ability to work under pressure and meet deadlines - Resilient and dedicated personality traits - Project management and creativity soft skills - Proficient in Microsoft Office and call center software

Benefits: - Relocation allowance - Company equipment provided - Travel and spending expenses covered

Working Environment: At Aiven, we value collaboration and teamwork. As a Call Center Manager, you will have the opportunity to build strong relationships with colleagues, clients, and partners while working in a supportive and inclusive environment.

Equal Opportunity Statement: Aiven is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.