Call Center Manager

Job Description:

We are seeking a part-time Call Center Manager to join our team at Neste in Espoo, Uusimaa, Finland. As a Call Center Manager, you will be responsible for overseeing the operations of our call center and ensuring that our customer service representatives are providing top-notch service to our customers. This role is perfect for someone who is resilient, hardworking, and has at least 5 years of experience in a call center environment.

Responsibilities: 1. Manage and optimize call center operations to meet and exceed performance goals. 2. Train and coach customer service representatives to ensure they are providing excellent service to our customers. 3. Develop and implement procedures and policies to improve efficiency and effectiveness of the call center. 4. Monitor and analyze call center performance metrics to identify areas for improvement. 5. Collaborate with other departments to ensure seamless communication and resolution of customer issues. 6. Handle escalated customer complaints and provide solutions in a timely manner. 7. Conduct regular performance reviews and provide feedback to customer service representatives. 8. Stay up-to-date on industry trends and best practices in call center management.

Requirements: 1. 5 years of experience in a call center environment. 2. Strong leadership and communication skills. 3. Ability to multitask and prioritize in a fast-paced environment. 4. Excellent problem-solving skills. 5. Resilient and hardworking personality traits. 6. Soft skills in research and creativity. 7. Proficiency in Microsoft Office Suite.

Benefits: 1. Profit sharing. 2. Remote work flexibility. 3. Paid Time Off (PTO).

Working Environment: At Neste, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We provide a supportive and collaborative work environment where employees are encouraged to grow and succeed.

Equal Opportunity Statement: Neste is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Neste complies with applicable state and local laws governing non-discrimination in employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.