Call Center Manager

Job Description:

As a Call Center Manager at TietoEVRY in Turku, Varsinais-Suomi, you will play a crucial role in overseeing the operations and performance of our call center team. This part-time position at a mid-to-senior level requires a minimum of 6 years of experience in a similar role.

Responsibilities: - Manage and lead a team of call center representatives to ensure excellent customer service and response times - Develop and implement strategies to improve efficiency and productivity within the call center - Monitor and analyze call center metrics to identify areas for improvement and implement necessary changes - Train and coach call center staff to enhance their performance and skills - Handle escalated customer complaints and issues in a timely and effective manner - Collaborate with other departments to ensure seamless communication and coordination - Maintain a positive and supportive work environment for all call center employees - Keep up-to-date with industry trends and best practices in call center management

Requirements: - Resilient and passionate about providing top-notch customer service - Attention to detail and strong teamwork skills - Excellent communication and leadership abilities - Proven experience in call center management - Ability to work well under pressure and handle challenging situations with grace - Bachelor's degree in a related field (preferred)

Benefits: - Gym membership - Relocation allowance - Travel opportunities

Working Environment: At TietoEVRY, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and continuous improvement in all aspects of our business.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: TietoEVRY is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.