Call Center Manager - Work from home

Job Description:

Infinited Fiber Company is looking for a Call Center Manager to join our team on a part-time basis. This position offers the flexibility of working from home, allowing you to manage a team remotely from the comfort of your own space.

Responsibilities: - Manage and oversee a team of call center representatives, providing guidance, support, and coaching as needed - Develop and implement strategies to improve customer service and increase efficiency within the call center - Monitor KPIs and performance metrics to ensure goals are being met - Handle escalated customer calls and resolve complex issues in a timely manner - Conduct regular performance reviews and provide feedback to employees - Collaborate with other departments to streamline processes and improve overall customer experience

Requirements: - Bachelor's degree in Business Administration or a related field - 7+ years of experience in a call center environment, with at least 3 years in a managerial role - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Adaptable and able to thrive in a fast-paced, changing environment - Hardworking and dedicated to achieving results - Emotional intelligence and the ability to handle difficult situations with empathy - Critical thinking skills and the ability to problem-solve effectively

Benefits: Infinited Fiber Company offers a range of benefits, including parental leave, training and professional development opportunities, and travel opportunities for employees to expand their skills and experience.

Working Environment: Our company prides itself on having a flexible work environment that can adapt to change with speed and efficiency. We value diversity and inclusion, and are committed to creating a supportive and inclusive workplace for all employees.

Deadline to Apply: Please submit your application by June 10, 2024, to be considered for this opportunity.

Equal Opportunity Statement: Infinited Fiber Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.