Call Center Manager - Work from home

We are looking for a motivated and resourceful Call Center Manager to join our team at Relex Solutions. This position is a part-time role that allows you to work from home, providing the flexibility to balance your personal and professional life.

Responsibilities: - Oversee and manage the operations of the call center, ensuring excellent customer service and performance metrics are met - Develop and implement strategies to improve efficiency and productivity within the call center - Train, coach, and mentor call center representatives to ensure they are equipped to handle customer inquiries and concerns - Monitor call center metrics and performance data to identify trends and areas for improvement - Handle escalated customer issues and provide resolution in a timely and effective manner - Collaborate with other departments to streamline processes and enhance the customer experience - Stay informed on industry trends and best practices to continuously improve call center operations

Requirements: - At least 5 years of experience in a call center or customer service management role - Strong communication and leadership skills - Proven track record of meeting and exceeding performance goals - Ability to work independently and adapt to changing priorities - Experience with call center software and technology - Bachelor's degree in a related field preferred - Personality traits: motivated, resourceful - Soft skills: cooperation, negotiation

Benefits: - Visa sponsorship for eligible candidates - Gym membership reimbursement - Paid Time Off (PTO) for work-life balance - Support for personal and professional development

Equal Opportunity Statement: At Relex Solutions, we are committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified individuals are encouraged to apply.

Deadline to apply: 2024-07-12

If you are passionate about leading a team to deliver exceptional customer service and thrive in a dynamic work-from-home environment, we encourage you to apply for the Call Center Manager position at Relex Solutions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.