Call Center Manager - Work from home

Job Description:

Lean Entries is seeking a highly motivated and experienced Call Center Manager to join our team. This is a part-time position with the flexibility to work from home. As a Call Center Manager, you will be responsible for overseeing our call center operations and ensuring the smooth running of the team. This role requires a high level of adaptability and dedication, as well as strong project management skills and emotional intelligence.

Responsibilities: - Manage and supervise a team of call center representatives - Develop and implement strategies to improve call center efficiency and performance - Monitor call center metrics and make data-driven decisions to optimize operations - Conduct regular performance evaluations and provide feedback to team members - Handle escalated customer inquiries and complaints in a professional manner - Collaborate with other departments to drive cross-functional initiatives - Implement training programs to develop the skills of call center staff - Stay up-to-date with industry trends and best practices in call center management

Requirements: - 5+ years of experience in a call center or customer service role - Proven experience in a managerial or supervisory position - Strong project management skills and ability to multitask effectively - Excellent communication and interpersonal skills - High emotional intelligence and the ability to handle difficult situations with empathy - Adaptability and flexibility in a fast-paced environment - Bachelor's degree in Business Administration or related field preferred

Benefits: - Dental insurance - Travel opportunities - Joining bonus

Working Environment: At Lean Entries, we embrace a culture that challenges norms and encourages bold thinking. We value diversity and inclusion and strive to create a supportive and inclusive work environment for all employees.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Lean Entries is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.