Call Center Representative

Job Description:

Konecranes, a global leader in the lifting industry, is seeking a motivated and passionate Call Center Representative to join our team in Tampere, Pirkanmaa, FI. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service or a related field.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding product inquiries, service requests, and general assistance. 2. Provide excellent customer service by addressing customer concerns, resolving issues, and ensuring customer satisfaction. 3. Use communication and leadership skills to effectively collaborate with team members and other departments. 4. Maintain accurate records of customer interactions and transactions in the database. 5. Follow company policies and procedures to ensure compliance and quality assurance. 6. Meet or exceed performance goals and targets set by the company.

Requirements: 1. High school diploma or equivalent. 2. 4 years of experience in customer service or a related field. 3. Excellent communication skills, both verbal and written. 4. Strong leadership qualities and the ability to work well in a team environment. 5. Motivated and passionate about providing exceptional customer service. 6. Ability to prioritize understanding and empathy in all interactions.

Benefits: 1. Paid sick leave. 2. Profit sharing opportunities. 3. Travel opportunities for training and conferences.

Working Environment: At Konecranes, we prioritize understanding and empathy in all interactions with our customers and team members. We foster a supportive and collaborative work environment where everyone is valued and respected.

Deadline to Apply: Interested candidates must apply by June 12, 2024.

Equal Opportunity Statement: Konecranes is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.