Call Center Representative

Job Description:

Fortum is looking for a part-time Call Center Representative to join our team in Espoo, Uusimaa, FI. As an Associate Level employee with at least 4 years of experience, you will be responsible for handling inbound and outbound calls from customers, providing excellent customer service, and resolving any issues or concerns they may have.

Responsibilities: - Answering incoming calls from customers and addressing their inquiries or concerns in a professional manner - Making outbound calls to follow up on customer inquiries or to provide additional information - Utilizing a computerized system to input and track customer information - Providing accurate information to customers regarding company products and services - Resolving customer complaints or issues in a timely and efficient manner - Meeting and exceeding weekly and monthly performance metrics

Requirements: - At least 4 years of experience in a call center or customer service role - Energetic and hardworking personality traits - Strong presentation and negotiation skills - Excellent communication skills, both written and verbal - Ability to multitask and work in a fast-paced environment - Proficiency in computer systems and software - Flexibility to work evenings and weekends as needed

Benefits: - Company transportation - Joining Bonus - Employee discounts

Working Environment: At Fortum, we value excellence in every endeavor and set a high standard for achievement. We provide a supportive and collaborative work environment where employees can grow and succeed.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Fortum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment without regard to any discriminatory factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.