Call Center Representative

Job Description:

Elisa Corporation is seeking a reliable and dedicated Call Center Representative to join our team in Vantaa, Uusimaa. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field. This part-time role offers the opportunity to work in a dynamic and supportive environment where creativity is encouraged and innovation is celebrated.

Responsibilities: 1. Handle inbound and outbound customer calls in a professional and courteous manner. 2. Provide accurate information and assistance to customers regarding products and services. 3. Resolve customer complaints and issues in a timely and effective manner. 4. Input and update customer information in the company database. 5. Meet or exceed productivity and quality standards set by the company. 6. Collaborate with team members and other departments to ensure customer satisfaction.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills, both verbal and written. 3. Ability to think critically and problem-solve effectively. 4. Excellent time management and organizational skills. 5. Proficiency in using computers and customer service software. 6. Willingness to work flexible hours, including evenings and weekends.

Personality Traits: 1. Reliable - consistently meet expectations and deadlines. 2. Dedicated - committed to providing exceptional customer service.

Soft Skills: 1. Critical thinking - analyze situations and make informed decisions. 2. Time management - prioritize tasks and manage time effectively.

Benefits: 1. Paid Time Off (PTO) for part-time employees. 2. Joining Bonus for new hires. 3. Company transportation for commuting to and from work.

Equal Opportunity Statement: Elisa Corporation is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: June 29, 2024

If you meet the requirements and are passionate about providing excellent customer service, we encourage you to apply for the Call Center Representative position at Elisa Corporation. Join us in unleashing creativity and innovation in a supportive and dynamic work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.