Call Center Specialist - Work from home

Job Description:

Olvi, a leading beverage company based in Vantaa, Finland, is seeking a Call Center Specialist to join our team on a part-time basis. This position offers the opportunity to work from home, providing flexibility and convenience for the right candidate.

Responsibilities: 1. Handle inbound and outbound calls professionally and efficiently. 2. Provide exceptional customer service and resolve customer inquiries and issues. 3. Maintain accurate records of interactions and transactions. 4. Meet or exceed daily and weekly targets for call volume and customer satisfaction. 5. Collaborate with team members and managers to improve processes and achieve goals. 6. Stay up-to-date on product knowledge and company policies to effectively assist customers.

Requirements: 1. Minimum of 3 years experience in a call center or customer service role. 2. Reliable and hardworking with a strong attention to detail. 3. Excellent communication and negotiation skills. 4. Ability to multitask and prioritize in a fast-paced environment. 5. Proficiency with computer programs and systems. 6. Strong time management skills to meet deadlines and targets.

Personality Traits: - Reliable: Dependable and accountable for tasks and responsibilities. - Hardworking: Willing to put in the effort and dedication to excel in the role.

Soft Skills: - Negotiation: Ability to persuade and influence customers effectively. - Time Management: Efficiently prioritize tasks and manage workload effectively.

Benefits: - Relocation allowance for eligible candidates. - Profit sharing opportunities based on performance. - Free food provided during work hours.

Working Environment: At Olvi, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value innovation, creativity, and a collaborative spirit among our team members.

Deadline to Apply: Interested candidates are encouraged to apply by May 11, 2024.

Equal Opportunity Statement: Olvi is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.