Call Center Specialist - Work from home

Job Description:

We are looking for a motivated and energetic Call Center Specialist to join our team at Hilton. This is a part-time, work-from-home position based in Turku, Varsinais Suomi, FI. As an Entry Level position, no prior experience is required, making this an excellent opportunity for those looking to start their career in the hospitality industry.

Responsibilities: 1. Handle inbound and outbound calls to assist customers with reservations, inquiries, and concerns. 2. Provide exceptional customer service by resolving issues in a timely and professional manner. 3. Utilize communication skills to effectively interact with customers over the phone and via email. 4. Maintain a high level of accuracy and attention to detail when processing reservations and updating customer information. 5. Collaborate with team members to ensure a seamless customer experience. 6. Adhere to Hilton's policies and procedures to uphold the brand's reputation for excellence in hospitality.

Requirements: 1. Independent and confident personality traits to thrive in a remote work environment. 2. Strong analytical skills to assess customer needs and provide personalized solutions. 3. Leadership skills to take ownership of customer interactions and guide them to a successful resolution. 4. Excellent communication skills in both written and verbal English. 5. High school diploma or equivalent education. 6. Access to a reliable internet connection and a quiet workspace to work from home.

Benefits: 1. Remote work flexibility to provide a better work-life balance. 2. Paid sick leave to support your health and well-being. 3. Travel opportunities to experience different Hilton properties around the world.

Working Environment: At Hilton, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We are committed to fostering a supportive and collaborative work environment where all team members feel valued and empowered to succeed.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-07-12

If you meet the requirements and are excited about the opportunity to join our team as a Call Center Specialist, we encourage you to apply before the deadline. We look forward to welcoming you to the Hilton family!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.