Chat Support Associate

Job Description:

TietoEVRY is seeking a Chat Support Associate to join our team in Turku, FI. As a Chat Support Associate, you will be responsible for providing exceptional customer service through chat support channels. This role requires a reliable and resilient individual who can effectively multitask and handle customer inquiries with patience and professionalism.

Responsibilities: 1. Engage with customers via chat to provide product information, troubleshooting assistance, and resolution of customer issues. 2. Respond to customer inquiries in a timely manner and ensure customer satisfaction. 3. Research and troubleshoot technical issues to provide accurate solutions to customers. 4. Collaborate with other team members to address complex customer problems and escalate issues as needed. 5. Document customer interactions and feedback to improve overall customer experience. 6. Stay updated on company products and services to provide accurate information to customers. 7. Assist with innovative ideas to improve chat support processes and enhance customer satisfaction.

Requirements: 1. 2 years of experience in customer service or technical support roles. 2. Strong communication skills and the ability to effectively convey information through chat support channels. 3. Ability to prioritize tasks and manage time effectively in a fast-paced environment. 4. Strong research skills to quickly find solutions to customer inquiries. 5. Innovative mindset to contribute to process improvements and customer satisfaction. 6. Reliable and resilient personality to handle challenging customer interactions. 7. Equal opportunity statement: TietoEVRY is committed to creating an inclusive and diverse workplace where all employees have equal opportunities for growth and development regardless of race, religion, gender, sexual orientation, or disability. 8. Flexibility to work in a part-time role with the potential for growth within the company.

Benefits: - Company transportation - Paid sick leave - Parental leave

Working Environment: At TietoEVRY, we prioritize understanding and empathy in all interactions. We believe in fostering a supportive and collaborative work environment where employees can thrive and succeed. Join our team and make a positive impact on our customers' experiences.

Deadline to apply: 2024-06-26

Equal Opportunity Statement: TietoEVRY is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, religion, gender, sexual orientation, disability, or age. We value diversity and inclusion in the workplace and welcome applicants from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.