Remote Chat Support Associate

Job Description:

Solita, a leading technology company, is seeking a Remote Chat Support Associate to join our dynamic team in Tampere, Pirkanmaa, Finland. This part-time position is perfect for an entry-level professional with at least 1 year of experience in customer service or support roles.

Responsibilities: - Provide efficient and timely support to customers through chat platforms - Assist customers with inquiries, technical issues, and product information - Maintain a high level of customer satisfaction and resolve issues in a professional manner - Collaborate with internal teams to escalate and resolve complex problems - Use analytical skills to identify trends and suggest improvements to processes - Actively participate in training sessions and stay up-to-date on product knowledge - Follow company guidelines and policies to ensure quality service delivery - Contribute to a positive team environment and uphold company values

Requirements: - Confident and passionate about delivering excellent customer service - Strong leadership skills to handle challenging situations and provide guidance to customers - Analytical mindset to evaluate data and make informed decisions - Proficient in written communication and able to multitask efficiently - Ability to work independently and prioritize tasks effectively - Flexibility to work in a remote setting and adapt to changing work dynamics

Benefits: - Relocation allowance for potential future opportunities - Travel opportunities for training and conferences - Gym membership for a healthy work-life balance

Working Environment: Join Solita and be part of a company that pioneers change and sets industry benchmarks. Our innovative approach to technology and customer service will provide you with valuable experience and growth opportunities.

Deadline to Apply: Apply by June 29, 2024, to be considered for this exciting opportunity.

Equal Opportunity Statement: Solita is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and encourage diversity in our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.