Chat Support Manager

Optomed is seeking a dynamic and experienced Chat Support Manager to join our team in Tampere, Finland. As a leading provider of medical devices and software solutions for ophthalmic care, Optomed is dedicated to improving healthcare outcomes through technology innovation. This part-time position offers a unique opportunity for a candidate with at least 6 years of experience in customer support management to take on a Mid-to-Senior Level role within our organization.

As a Chat Support Manager at Optomed, your responsibilities will include:

- Managing a team of chat support agents to ensure timely and accurate responses to customer inquiries - Developing and implementing chat support strategies to improve customer satisfaction and retention - Analyzing chat support metrics to identify trends and opportunities for improvement - Training and coaching chat support agents to enhance their performance and professional development - Collaborating with other departments to address customer issues and enhance the overall customer experience - Maintaining up-to-date knowledge of Optomed products and services to provide accurate information to customers

The ideal candidate for this role will possess the following traits and skills:

- Personality traits: confident, hardworking - Soft skills: negotiation, research

In addition to a competitive salary, Optomed offers a range of benefits to our employees, including remote work flexibility, travel opportunities, and disability insurance. We strive to provide a working environment that fosters creativity and innovation, where employees are encouraged to think outside the box and push the boundaries of what is possible in healthcare technology.

If you are a motivated and experienced professional looking for a challenging and rewarding opportunity in customer support management, we encourage you to apply for the Chat Support Manager position at Optomed. The deadline to apply is July 13, 2024.

Equal Opportunity Statement: Optomed is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.