Chat Support Manager - Work from home

Job Description:

Cargotec is seeking a highly experienced Chat Support Manager to join our team and work remotely from home. As a Mid-to-Senior Level professional with at least 6 years of experience in customer service and chat support management, you will be responsible for overseeing our chat support team and ensuring exceptional customer service to our clients.

Responsibilities: - Manage and lead a team of chat support agents, providing guidance, training, and support to ensure high-quality customer interactions - Develop and implement strategies to optimize the chat support process and improve customer satisfaction - Monitor chat support performance metrics and analyze data to identify areas for improvement - Collaborate with other departments to ensure smooth communication and coordination between teams - Stay up-to-date on industry trends and best practices in chat support management - Handle escalated customer inquiries and resolve issues in a timely and professional manner - Assist with recruiting, hiring, and onboarding new chat support team members

Requirements: - Bachelor's degree in Business Administration or related field preferred - 6+ years of experience in customer service and chat support management - Strong leadership and communication skills - Adaptable and independent with the ability to work effectively in a remote environment - Ability to think strategically and drive innovation in customer service operations - Proficiency in using chat support software and tools - Strong analytical and problem-solving skills - Experience with customer relationship management systems is a plus

Benefits: - Travel and spending expenses covered - Vision insurance - Retirement plan

Working Environment: At Cargotec, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Chat Support Manager, you will have the opportunity to grow professionally and contribute to the success of our team while working from the comfort of your own home.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Cargotec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.