Remote Chat Support Officer

Job Description:

Beneq is seeking a Remote Chat Support Officer to join our team based in Vantaa, Uusimaa, Finland. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience. As a Remote Chat Support Officer, you will be responsible for providing excellent customer service and technical support through online chat platforms.

Responsibilities: - Respond to customer inquiries and provide technical support via chat in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Collaborate with other team members to ensure seamless customer experience - Maintain accurate records of customer interactions and transactions - Identify opportunities for process improvement and provide feedback to the team - Stay up-to-date on product knowledge and industry trends - Meet and exceed customer satisfaction goals

Requirements: - 4 years of experience in a customer service or technical support role - Confident and hardworking personality traits - Excellent communication skills and ability to work well in a team environment - Strong time management skills and ability to multitask - Creativity in problem-solving and finding solutions for customers - Proficiency in using chat platforms and other customer service tools - Ability to work independently in a remote environment - Fluency in English (additional languages a plus)

Benefits: - Life insurance coverage - Remote work flexibility - Free food provided during work hours

Working Environment: At Beneq, we strive to promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where every team member is valued and respected.

Deadline to apply: May 29, 2024

Equal Opportunity Statement: Beneq is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.