Remote Chat Support Representative

Job Description:

GrainSense is seeking a part-time Remote Chat Support Representative to join our team in Helsinki, Uusimaa. As an Associate Level role, the ideal candidate will have at least 3 years of experience in customer service or a related field. We are looking for individuals who are independent, dedicated, with strong negotiation and decision-making skills.

Responsibilities: 1. Provide exceptional customer service through chat support channels. 2. Respond to customer inquiries, troubleshoot issues, and provide solutions in a timely and professional manner. 3. Collaborate with other departments to ensure customer needs are met efficiently. 4. Maintain accurate records and documentation of customer interactions and issue resolutions. 5. Follow company policies and procedures to meet quality standards and service level agreements. 6. Continuously improve product knowledge and customer service skills through training and professional development opportunities.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Ability to work independently and prioritize tasks effectively. 4. Strong negotiation and decision-making skills. 5. Proficient in using chat support software and other communication tools. 6. Must have a reliable internet connection and a quiet workspace for remote work. 7. Experience with agricultural technology or related industries is a plus.

Benefits: 1. Remote work flexibility. 2. Training & professional development opportunities. 3. Paid overtime for additional hours worked. 4. Opportunity to work in an energetic and rapidly evolving work setting.

Equal Opportunity Statement: GrainSense is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-03

Please submit your resume and cover letter to be considered for this exciting opportunity to join our team as a Remote Chat Support Representative. Join us in revolutionizing the agricultural technology industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.