Remote Chat Support Representative

We are seeking a Remote Chat Support Representative to join our team at Normet. As a part-time Associate-level position, you will be responsible for providing exceptional customer support through live chat channels. This role will be based in Turku, Varsinais Suomi, FI but will be entirely remote.

Responsibilities: - Responding to customer inquiries and concerns through chat support in a timely and professional manner - Troubleshooting technical issues and providing solutions to customers - Collaborating with the customer service team to ensure customer satisfaction - Maintaining accurate records of customer interactions and transactions - Keeping up to date with product knowledge and company policies - Identifying and escalating priority issues to the appropriate channels

Requirements: - 4 years of experience in customer service or a related field - Independent and resourceful approach to problem-solving - Strong time management skills to handle multiple chat conversations simultaneously - Ability to effectively manage interactions with customers and diffuse difficult situations - Proficiency in written communication - Comfortable using chat support software platforms - Fluent in English and Finnish

Personality Traits: - Independent - Resourceful

Soft Skills: - Time Management - People Management

Benefits: - Medical coverage - Parental leave - Retirement plan

Working Environment: At Normet, we thrive in an environment that embraces and navigates change seamlessly. As a Remote Chat Support Representative, you will be part of a dynamic team that values collaboration and innovation.

Deadline to Apply: 2024-07-14

Equal Opportunity Statement: Normet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.