Chat Support Specialist

Job Description:

Paptic is seeking a part-time Chat Support Specialist to join our team in Turku, Varsinais Suomi, FI. This position is at the Associate Level and requires a minimum of 3 years of experience in a similar role. As a Chat Support Specialist, you will be responsible for providing exceptional customer service through online chat platforms.

Responsibilities: - Respond to customer inquiries and provide support via chat in a timely and professional manner - Troubleshoot and resolve customer issues with a high level of accuracy and efficiency - Develop a deep understanding of our products and services to better assist customers - Collaborate with other team members to escalate and resolve complex customer concerns - Maintain accurate records of customer interactions and transactions - Continuously improve processes and procedures to enhance the customer experience - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Reliable and energetic with a positive attitude - Excellent presentation skills and emotional intelligence - Strong multitasking abilities and problem-solving skills - Proven experience in a customer service or chat support role - Proficient in using chat support software and other relevant technology - Excellent written communication skills with a keen attention to detail - Ability to work effectively in a fast-paced environment - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Paid overtime for additional hours worked - Dental insurance coverage - Travel and spending expenses for work-related activities

Working Environment: As a Chat Support Specialist at Paptic, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work in a collaborative environment where your contributions are valued and recognized.

Deadline to apply: Please submit your application by May 1, 2024.

Equal Opportunity Statement: Paptic is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.