Remote Chat Support Specialist

Job Description: Eve-Tech is seeking a Remote Chat Support Specialist to join our dynamic team located in Turku, Varsinais Suomi, Finland. This part-time position is perfect for individuals looking to kickstart their career in the tech industry and gain valuable experience in customer support.

Responsibilities: 1. Provide prompt and courteous responses to customer inquiries via chat support. 2. Assist customers in troubleshooting and resolving technical issues with our products. 3. Maintain a high level of customer satisfaction by ensuring all inquiries are resolved efficiently. 4. Collaborate with the technical support team to escalate complex issues and provide timely resolutions. 5. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 6. Identify trends in customer inquiries and provide feedback to improve the overall customer experience. 7. Handle multiple chat support sessions simultaneously while maintaining professionalism and empathy.

Requirements: 1. 1 year of experience in customer service or technical support. 2. Hardworking and resourceful attitude with a passion for helping customers. 3. Strong leadership and strategic planning skills to effectively prioritize tasks. 4. Excellent communication skills and ability to convey technical information in a clear and concise manner. 5. Proficiency in using chat support software and CRM systems. 6. Ability to work independently and meet deadlines in a fast-paced environment.

Benefits: 1. Free accommodation for remote work. 2. Disability insurance coverage. 3. Free food provided during working hours.

Working Environment: At Eve-Tech, you will thrive in an energetic and rapidly evolving work setting where your contributions make a meaningful impact on our customers. Join a supportive team that values collaboration, innovation, and personal growth.

Equal Opportunity Statement: Eve-Tech is an equal opportunity employer and is committed to diversity in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.