Client Relations Manager - Work from home

Job Description:

We are looking for a dynamic and experienced Client Relations Manager to join our team at Kojamo. This is a part-time, work-from-home position based in Vantaa, Uusimaa, FI. As a mid-to-senior level professional with at least 7 years of experience in client relations, you will be responsible for managing and maintaining relationships with our clients to ensure their satisfaction and loyalty to our company.

Responsibilities: - Build and maintain strong, long-lasting relationships with clients - Serve as the main point of contact for client inquiries and concerns - Meet with clients to understand their needs and provide solutions to meet those needs - Develop and implement strategies to improve client satisfaction and retention - Coordinate with various departments within the company to address client issues and provide timely resolutions - Keep accurate records of client interactions and transactions - Monitor client feedback and recommend improvements to enhance the overall client experience - Stay up-to-date on industry trends and best practices in client relations

Requirements: - 7+ years of experience in client relations or a related field - Proven track record of building and maintaining successful client relationships - Excellent communication and interpersonal skills - Ability to think creatively and problem-solve effectively - Strong emotional intelligence and empathy - Adaptability and dedication to delivering exceptional client service - Proficiency in Microsoft Office and CRM software - Bachelor's degree in business administration or a related field is preferred

Personality traits: - Adaptable: Able to adjust to changing circumstances and priorities - Dedicated: Committed to achieving results and exceeding client expectations

Soft skills: - Emotional intelligence: Ability to understand and manage emotions in oneself and others - Creativity: Ability to think outside the box and come up with innovative solutions

Benefits: - Gym membership - Remote work flexibility - Paid sick leave

Working environment: At Kojamo, we prioritize understanding and empathy in all interactions with clients and colleagues. We believe in fostering a positive and inclusive work culture where everyone feels valued and respected.

Deadline to apply: 2024-06-10

Equal Opportunity Statement: Kojamo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.