Client Service Assistant

Job Description:

We are looking for a Client Service Assistant to join our team at Wolt in Vantaa, Uusimaa, Finland. As a Client Service Assistant, you will be responsible for providing exceptional customer service to our clients. You will assist with resolving client inquiries, managing client accounts, and maintaining client relationships. This role requires strong organizational skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Responsibilities: - Respond to client inquiries via phone, email, and chat in a timely and professional manner - Manage client accounts and ensure accuracy of information - Provide support to clients with any issues or concerns they may have - Work closely with the Client Service Manager to identify trends and areas for improvement - Collaborate with other departments to ensure a seamless client experience - Maintain records of client interactions and transactions - Assist with administrative tasks as needed

Requirements: - Bachelor's degree in Business Administration or related field preferred - 4 years of experience in a client service role - Strong communication skills and emotional intelligence - Ability to work independently and as part of a team - Energetic and hardworking personality - Excellent organizational skills and attention to detail

Benefits: - Joining Bonus - Employee discounts - Training & professional development opportunities - Promote work-life balance and employee well-being

Equal Opportunity Statement: Wolt is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: June 7, 2024

If you meet the requirements and are interested in joining our team as a Client Service Assistant, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.