Client Service Officer

Job Description:

We are looking for a dedicated and detail-oriented Client Service Officer to join our team at Wärtsilä in Tampere, Finland. As a Client Service Officer, you will be responsible for managing client relationships, addressing client inquiries, and ensuring client satisfaction. This part-time position is ideal for an individual with at least 4 years of experience in a similar role, who is passionate about providing exceptional service and is resourceful in finding solutions to meet our clients' needs.

Responsibilities: - Communicate with clients to understand their requirements and provide timely and accurate information - Manage client accounts and maintain strong relationships with key clients - Address client inquiries and resolve any issues or concerns in a professional and efficient manner - Collaborate with internal teams to ensure client needs are met and expectations are exceeded - Prepare reports and presentations for client meetings and reviews - Monitor client satisfaction and proactively address any areas for improvement - Stay informed about industry trends and best practices to provide valuable insights to clients - Continuously seek opportunities to upsell and cross-sell additional services to existing clients

Requirements: - Bachelor's degree in business administration, marketing, or a related field - Proven track record of at least 4 years in client service or account management - Strong communication and interpersonal skills - Critical thinking abilities and problem-solving skills - Ability to manage multiple tasks and prioritize deadlines - People management skills and the ability to work effectively in a team - Proficiency in Microsoft Office and CRM software - Fluency in English, both written and spoken

Benefits: - Retirement plan - Relocation allowance - Parental leave - Opportunity for career growth and development

Working Environment: At Wärtsilä, you will be part of a high-energy workplace focused on delivering impactful results. We value a collaborative and diverse work environment where employees are encouraged to innovate and contribute to the success of the company.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Wärtsilä is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.