Client Support Associate

Remedy Entertainment, a leading video game development company based in Vantaa, Uusimaa, is seeking a highly motivated and resourceful Client Support Associate to join our team on a part-time basis. As an entry-level position, this role is perfect for individuals with at least 1 year of experience who are looking to kickstart their career in the gaming industry.

Responsibilities: - Provide excellent customer service to clients via phone, email, and chat - Troubleshoot technical issues and provide solutions to clients - Manage and prioritize client support tickets in a timely manner - Collaborate with the development team to escalate and resolve complex issues - Assist in product testing and feedback collection - Assist with client onboarding and training - Maintain accurate records of client interactions and feedback

Requirements: - Strong communication skills and a customer-focused approach - Ability to work independently and as part of a team - Strong problem-solving skills and attention to detail - Prior experience in a customer service or support role is a plus - Knowledge of the gaming industry and interest in video games - Proficiency in Microsoft Office and CRM software - Bachelor's degree in a related field is preferred

Personality traits: - Resourceful: Ability to find creative solutions to problems and work efficiently - Motivated: Driven and eager to learn and grow in a fast-paced environment

Soft skills: - Innovation: Ability to think outside the box and contribute new ideas - Planning: Well-organized and able to prioritize tasks effectively

Benefits: - Gym membership - Disability insurance - Retirement plan

Working environment: At Remedy Entertainment, we embrace a culture that challenges norms and encourages bold thinking. Our team is passionate about creating innovative and engaging gaming experiences, and we are looking for individuals who share our passion and drive for excellence.

Equal opportunity statement: Remedy Entertainment is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 26, 2024

If you are a dynamic and customer-focused individual with a passion for gaming, we encourage you to apply for the Client Support Associate position at Remedy Entertainment today. Join our team and be a part of shaping the future of the gaming industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.