Client Support Associate

Job Description:

As a Client Support Associate at KONE Corporation in Tampere, Pirkanmaa, FI, you will play a crucial role in providing exceptional support to our clients. This part-time entry-level position requires zero years of experience, making it an ideal opportunity for individuals looking to kick-start their career in client services.

Responsibilities: 1. Act as the main point of contact for client inquiries and provide timely and efficient responses. 2. Assist clients with troubleshooting technical issues and provide solutions to ensure their satisfaction. 3. Maintain accurate records of client interactions and transactions in the CRM system. 4. Collaborate with the sales team to identify opportunities for upselling or cross-selling additional products and services. 5. Conduct market research and analysis to identify trends and opportunities for improvement in client support services. 6. Assist in the development of client support materials and training programs to enhance the overall customer experience. 7. Participate in team meetings and training sessions to stay up-to-date on product knowledge and industry trends.

Requirements: 1. Dedicated and resourceful individual who is committed to providing excellent client support. 2. Strong negotiation and analysis skills to effectively address client needs and concerns. 3. Excellent communication and interpersonal skills to build positive relationships with clients and internal team members. 4. Ability to work independently and prioritize tasks in a fast-paced environment. 5. Proficiency in Microsoft Office Suite and CRM systems. 6. High school diploma or equivalent required; additional certification in client services is a plus.

Benefits: - Company equipment provided for work-related tasks. - Employee discounts on products and services. - Disability insurance coverage to ensure financial security in case of unexpected events.

Working Environment: At KONE Corporation, we pride ourselves on aligning our work with a greater purpose, contributing to a meaningful mission of improving the flow of urban life. As a Client Support Associate, you will have the opportunity to make a positive impact on our clients' experiences and contribute to our overall success.

Equal Opportunity Statement: KONE Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.