Client Support Manager

Job Description:

Aiven is seeking a talented and experienced Client Support Manager to join our team in Helsinki, Uusimaa, FI. As a Client Support Manager, you will be responsible for managing and overseeing all aspects of client support operations, ensuring the highest level of customer satisfaction. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 6 years of experience in a similar role.

Responsibilities: - Develop and implement strategies to improve client support services and enhance customer experience - Manage a team of client support specialists, providing guidance, training, and support as needed - Monitor and analyze client feedback and satisfaction levels, identifying areas for improvement - Coordinate with cross-functional teams to address client issues and ensure timely resolution - Maintain and update client support procedures and documentation to ensure efficiency and accuracy - Conduct regular performance reviews and provide feedback to team members - Collaborate with sales and marketing teams to drive customer retention and growth

Requirements: - Bachelor's degree in Business Administration or related field - Proven track record of at least 6 years in client support management - Strong leadership and communication skills - Independent and driven with the ability to motivate and inspire a team - Attention to detail and critical thinking skills - Ability to multitask and prioritize in a fast-paced environment - Experience working in a technology-driven and innovative environment - Prior experience in a tech or SaaS company is a plus

Benefits: - Free food - Paid overtime - Gym membership

Working Environment: At Aiven, we foster an environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work with cutting-edge tools and technologies, collaborate with a diverse team of talented professionals, and make a meaningful impact on the future of our company.

Equal Opportunity Statement: Aiven is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.