Client Support Manager

Job description:

We are looking for a talented and experienced Client Support Manager to join our team at Normet in Turku, Varsinais Suomi, Finland. As a Client Support Manager, you will be responsible for managing client relationships and providing exceptional support to ensure client satisfaction. This role requires a high level of professionalism, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities: - Manage client accounts and build strong relationships with key stakeholders - Provide timely and effective support to clients, addressing any issues or concerns that may arise - Collaborate with internal teams to ensure client needs are met and expectations are exceeded - Conduct research to better understand client needs and preferences - Monitor client satisfaction and identify opportunities for improvement - Develop and implement strategies to enhance client loyalty and retention - Prepare and deliver regular reports on client accounts and performance metrics

Requirements: - 5+ years of experience in client support or a related field - Bachelor's degree in Business Administration, Marketing, or a related field - Driven and adaptable with a strong passion for customer service - Excellent communication skills and the ability to build rapport with clients - Strong cooperation and research skills - Proven track record of success in managing client relationships - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Company transportation - Joining bonus - Training and professional development opportunities

Working environment: Normet offers a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. We encourage a collaborative and supportive culture where employees are empowered to grow and succeed.

Deadline to apply: June 29, 2024

Equal opportunity statement: Normet is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.