Client Support Manager - Work from home

Job Description:

Metsä Group is seeking a dedicated and resilient Client Support Manager to join our team on a part-time basis, working remotely from home. As a Client Support Manager, you will be responsible for providing excellent customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Managing client inquiries and resolving issues through email, phone, and chat - Building and maintaining strong relationships with clients to ensure their satisfaction - Collaborating with internal teams to address client needs and provide solutions - Providing product and service information to clients - Monitoring client accounts and identifying opportunities for upselling or cross-selling - Tracking and analyzing client feedback to improve the overall customer experience - Meeting and exceeding performance metrics related to client support

Requirements: - 5 years of experience in customer service or client support - Proven decision-making skills and emotional intelligence - Excellent written and verbal communication skills - Ability to work independently and prioritize tasks effectively - Strong problem-solving abilities - Proficiency in Microsoft Office and CRM software

Personality Traits: - Dedicated to providing exceptional customer service - Resilient in handling challenging situations

Soft Skills: - Strong decision-making abilities - High emotional intelligence

Benefits: - Remote work flexibility - Life insurance - Training and professional development opportunities

Working Environment: At Metsä Group, we strive to create a harmonious workplace where collaboration and respect prevail. We value diversity and inclusivity in our team and promote a supportive and inclusive work environment for all employees.

Equal Opportunity Statement: Metsä Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive team and encourage individuals from all backgrounds to apply.

Deadline to Apply: July 15, 2024

If you meet the requirements and are passionate about delivering exceptional client support, we invite you to apply for the Client Support Manager position at Metsä Group. Join us in our mission to provide top-notch service to our clients and contribute to our dynamic team from the comfort of your own home.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.