Client Support Officer

Job Description:

Kojamo is looking for a confident and reliable Client Support Officer to join our team in Tampere, Pirkanmaa, Finland. As an Associate Level position, we are seeking candidates with at least 3 years of experience in customer service or a related field. The ideal candidate will possess strong decision-making skills and have an exceptional attention to detail.

Responsibilities: - Provide top-tier customer service to clients via phone, email, and in-person - Handle inquiries, complaints, and feedback from clients in a professional and timely manner - Process orders, refunds, and exchanges accurately and efficiently - Collaborate with other departments to resolve client issues and improve overall client experience - Maintain accurate records of interactions with clients and update the database as needed - Stay up-to-date on company products, services, and policies to provide accurate information to clients - Assist in training new team members on customer service procedures and best practices

Requirements: - 3+ years of experience in customer service or a related field - Confident and reliable with excellent communication skills - Strong decision-making abilities and attention to detail - Ability to work well under pressure and handle challenging situations with composure - Proficient in Microsoft Office and CRM software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Free food and accommodation provided - Retirement plan options available

Working Environment: At Kojamo, we strive for a harmonious workplace where collaboration and respect prevail. We believe in creating a supportive and inclusive environment where all employees can reach their full potential.

Equal Opportunity Statement: Kojamo is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 12, 2024. Apply now to join our dynamic team as a Client Support Officer!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.