Client Support Representative

Job Description:

Optomed is seeking a part-time Client Support Representative to join our team in Vantaa, Finland. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer service role. The Client Support Representative will be responsible for managing client relationships and providing technical support for Optomed's products and services.

Responsibilities: 1. Respond to client inquiries via phone, email, and online chat in a professional and timely manner. 2. Troubleshoot technical issues and provide solutions to clients. 3. Coordinate with internal departments to ensure client needs are met. 4. Maintain accurate records of client interactions and transactions. 5. Educate clients on product features and benefits. 6. Participate in team meetings and training sessions to stay up to date on product developments. 7. Assist with client onboarding and training as needed. 8. Provide feedback to the development team on product improvements based on client feedback.

Requirements: 1. Confident and reliable individual with a positive attitude. 2. Excellent communication and interpersonal skills. 3. Strong planning and organization skills. 4. Creative problem-solving abilities. 5. Ability to work independently and as part of a team. 6. Knowledge of CRM systems and ticketing software. 7. Fluency in English and Finnish is required.

Benefits: 1. Relocation allowance for eligible candidates. 2. Dental insurance coverage. 3. Opportunities for training and professional development. 4. A dynamic workplace that values teamwork, innovation, and shared success.

Equal Opportunity Statement: Optomed is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences. We do not discriminate based on race, gender, sexual orientation, religion, disability, or any other factor. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-01

If you meet the requirements and are looking to join a dynamic team in the medical technology industry, we encourage you to apply for the Client Support Representative position at Optomed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.