Remote Client Support Representative

Job Description:

KONE Corporation, a global leader in the elevator and escalator industry, is seeking a Remote Client Support Representative to join our team in Helsinki, Finland. This part-time position at the Associate Level requires a minimum of 4 years of experience in a similar role. We are looking for a motivated and resilient individual who possesses excellent innovation and people management skills.

Responsibilities: - Provide remote support to clients via phone, email, and chat - Assist clients with troubleshooting technical issues and escalations - Manage client relationships and ensure customer satisfaction - Collaborate with internal teams to resolve issues and improve processes - Document client interactions and maintain accurate records - Participate in training sessions to stay up-to-date on products and services - Adhere to company policies and procedures for quality assurance

Requirements: - Bachelor's degree in a related field preferred - 4+ years of experience in client support or customer service - Excellent communication and problem-solving skills - Ability to work independently and prioritize tasks effectively - Proficiency in MS Office and CRM systems - Strong attention to detail and organizational skills - Comfortable with remote work and using virtual communication tools

Benefits: - Training & professional development opportunities - Company-provided equipment for remote work - Paid overtime for additional hours worked - Opportunities for career advancement within the company

Working Environment: At KONE Corporation, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to delivering exceptional support to our clients and maintaining high standards of excellence.

Deadline to Apply: Interested candidates should submit their applications by July 22, 2024.

Equal Opportunity Statement: KONE Corporation is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, age, national origin, veteran status, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.