Client Support Specialist

Job Description:

Nokia is seeking a dedicated and resilient Client Support Specialist to join our team in Tampere, Pirkanmaa, FI. As a part-time Associate Level position, this role requires a minimum of 3 years of experience in a similar customer support role. The ideal candidate will possess excellent strategic planning and problem-solving skills to effectively support our clients.

Responsibilities: - Serve as the main point of contact for all client inquiries and issues - Conduct thorough troubleshooting and issue resolution for technical and operational challenges - Collaborate with cross-functional teams to ensure timely and effective responses to client needs - Provide training and guidance to clients on product usage and best practices - Monitor client satisfaction and identify areas for improvement in our services - Maintain accurate records of client interactions and resolutions in our CRM system

Requirements: - Bachelor's degree in a related field or equivalent work experience - Strong communication skills and ability to communicate complex technical information in a clear and concise manner - Proven experience in managing client relationships and delivering exceptional customer service - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office Suite and CRM software - Fluent in English, additional language skills a plus

Benefits: - Company equipment provided - Travel opportunities for client visits and conferences - Dental insurance coverage for employees - Opportunities for professional development and advancement within the company

Working Environment: At Nokia, we strive to foster transparency and open dialogue for effective communication at all levels of the organization. Our team values collaboration, innovation, and a commitment to excellence in serving our clients.

Equal Opportunity Statement: Nokia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Deadline to apply: June 26, 2024

If you meet the qualifications and are interested in joining our team as a Client Support Specialist, please submit your application by the deadline. We look forward to reviewing your candidacy for this exciting opportunity at Nokia.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.