Client Support Specialist

Job Description:

Measur, a leading company in the measurement and data analysis industry, is seeking a part-time Client Support Specialist to join our team in Turku, Varsinais Suomi, FI. As an Associate Level position, we are looking for a candidate with at least 4 years of experience in a similar role who is resilient, adaptable, and possesses strong problem-solving and teamwork skills.

Responsibilities: - Provide exceptional support to clients via phone, email, and online chat - Troubleshoot and resolve client issues and inquiries in a timely and efficient manner - Collect and analyze client feedback to improve our products and services - Collaborate with cross-functional teams to deliver high-quality support solutions - Maintain accurate records of client interactions and follow-up as needed - Assist with onboarding new clients and providing training as necessary - Stay up to date on industry trends and best practices to better serve clients

Requirements: - Bachelor's degree in a related field or equivalent work experience - 4+ years of experience in client support or a similar role - Strong communication skills and the ability to build rapport with clients - Excellent problem-solving abilities and a customer-centric approach - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in Microsoft Office and customer support software - Experience with CRM systems is a plus

Benefits: - Medical coverage for part-time employees - Company-provided equipment for remote work - Employee discounts on products and services

Working Environment: At Measur, we strive to create a supportive and inclusive working environment where employees are encouraged to pursue ongoing learning and development for personal and professional growth. We value diversity and equal opportunity for all employees.

Deadline to Apply: 2024-07-03

Equal Opportunity Statement: Measur is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.