Remote Contact Center Assistant

Job Description:

We are looking for a dedicated Remote Contact Center Assistant to join our team at Kamux. As a Remote Contact Center Assistant, you will be responsible for providing exceptional customer service and support to our clients while working remotely from your location in Vantaa, Uusimaa, Finland.

Responsibilities: - Handling incoming calls and emails from clients and providing timely and accurate information - Assisting clients with inquiries, issues, and complaints, ensuring a positive customer experience - Updating and maintaining client records in the company database - Collaborating with other team members to troubleshoot and resolve client issues - Conducting follow-up calls and emails to gather feedback and ensure client satisfaction - Participating in training sessions to stay up to date on product knowledge and customer service best practices

Requirements: - 2 years of experience in a customer service or contact center role - Energetic and resilient personality traits - Strong critical thinking skills and ability to think on your feet - Excellent presentation skills, both verbal and written - Ability to work effectively in a remote team environment - Proficiency in Microsoft Office and CRM software - Excellent communication skills in Finnish and English

Benefits: - Dental insurance - Relocation allowance for eligible employees - Paid Time Off (PTO) for work-life balance - Opportunities for career growth and development

Working Environment: At Kamux, we believe in building strong relationships with colleagues, clients, and partners. As a Remote Contact Center Assistant, you will have the opportunity to connect with people from diverse backgrounds and cultures, fostering a collaborative and inclusive work environment.

Equal Opportunity Statement: Kamux is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: May 18, 2024

If you meet the requirements and possess the desired skills for this position, we encourage you to apply and join our team at Kamux as a Remote Contact Center Assistant.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.