Contact Center Assistant

Job Description:

Neste is seeking a Contact Center Assistant to join our team in Vantaa, Uusimaa, FI. This part-time position at the Associate Level requires at least 2 years of experience in a similar role. The ideal candidate will be resilient and confident, with strong presentation and time management skills.

Responsibilities: 1. Answering inbound calls and responding to customer inquiries in a professional manner. 2. Making outbound calls to follow up on customer requests or provide additional information. 3. Assisting customers with account management and troubleshooting any issues they may encounter. 4. Documenting all customer interactions accurately in the database. 5. Working closely with other departments to resolve customer issues effectively and efficiently. 6. Participating in training sessions to stay up-to-date on product knowledge and customer service best practices. 7. Providing feedback to management on ways to improve the overall customer experience.

Requirements: 1. High school diploma or equivalent. 2. 2+ years of experience in a customer service or call center role. 3. Excellent communication skills and a professional phone manner. 4. Strong problem-solving abilities and attention to detail. 5. Proficiency in Microsoft Office applications. 6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 7. Must be able to work flexible hours, including evenings and weekends.

Benefits: 1. Company-provided equipment for remote work. 2. Gym membership reimbursement. 3. Free food and snacks in the office.

Working Environment: At Neste, you will have the opportunity to excel in a high-energy workplace that is focused on delivering impactful results. We value collaboration, innovation, and continuous improvement in everything we do.

Deadline to Apply: The deadline to apply for the Contact Center Assistant position is June 1, 2024.

Equal Opportunity Statement: Neste is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.