Contact Center Assistant

Job Description:

We are looking for a Contact Center Assistant to join our team at Neles in Helsinki, Uusimaa, FI. As a Contact Center Assistant, you will be responsible for providing excellent customer service and support to our clients through various communication channels. This is a part-time position at an Associate Level, requiring a minimum of 2 years of experience.

Responsibilities: - Answering incoming calls and emails from customers in a professional and timely manner - Providing accurate information and assistance to customers regarding products and services - Handling customer inquiries, concerns, and complaints with empathy and efficiency - Processing orders, returns, and exchanges accurately in our system - Collaborating with other departments to resolve customer issues and escalate when necessary - Conducting research and strategic planning to improve customer satisfaction and retention - Assisting with administrative tasks and data entry as needed

Requirements: - Resourceful and energetic individual with a positive attitude - Strong communication skills and ability to multitask effectively - Experience in customer service or call center environment preferred - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team - Strong strategic planning and research skills

Benefits: - Visa sponsorship for eligible candidates - Free accommodation for part-time employees - Company-provided equipment for remote work

Working Environment: At Neles, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for training and career advancement to help you reach your full potential.

Deadline to Apply: Please submit your application by June 26, 2024.

Equal Opportunity Statement: Neles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.