Contact Center Assistant

Job Description:

We are looking for a dedicated and independent Contact Center Assistant to join our team at Paulig in Vantaa, Uusimaa, FI. As an Associate Level position, we require a minimum of 4 years of experience in a similar role.

Responsibilities: - Handle incoming and outgoing calls, emails, and chats from customers - Answer inquiries and provide information about products and services - Resolve customer complaints and issues in a timely and professional manner - Perform data entry and maintain customer records - Assist with scheduling appointments and routing calls to the appropriate department - Collaborate with cross-functional teams to improve customer service processes - Provide support for special projects and initiatives as needed - Uphold the highest standards of ethical conduct and integrity in all interactions with customers and colleagues

Requirements: - Strong communication skills and customer service experience - Excellent organizational and time management skills - Ability to work independently and manage multiple tasks simultaneously - Creativity and project management skills - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent; associate's or bachelor's degree preferred

Benefits: - Company equipment provided - Relocation allowance for eligible candidates - Disability insurance coverage

Working Environment: At Paulig, we value diversity and inclusion and strive to create a supportive and inclusive work environment for all employees. We expect all team members to uphold the highest standards of ethical conduct and integrity in their work.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Paulig is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other legally protected status. We are committed to creating a diverse and inclusive workforce and welcome applications from all qualified individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.