Contact Center Assistant - Work from home

Job Description:

Wolt is seeking a highly motivated and detail-oriented Contact Center Assistant to join our team working from home in Vantaa, Uusimaa, FI. This part-time position at the Associate Level requires at least 3 years of experience in a similar role.

Responsibilities: 1. Handle inbound and outbound calls and emails from customers, assisting them with inquiries, complaints, and feedback. 2. Provide excellent customer service by addressing customer concerns promptly and professionally. 3. Assist in resolving customer issues and escalating any complex problems to the appropriate department. 4. Maintain accurate records of customer interactions and transactions in the company's database. 5. Collaborate with other team members to improve overall customer satisfaction and service quality. 6. Participate in training and professional development programs to enhance skills and knowledge. 7. Adhere to company policies and procedures while ensuring compliance with data protection regulations.

Requirements: 1. Driven and dedicated personality traits to excel in a fast-paced remote work environment. 2. Strong planning and critical thinking skills to effectively manage customer inquiries and issues. 3. Excellent communication skills, both verbal and written, to interact with customers professionally. 4. Ability to work independently and collaboratively with team members to achieve common goals. 5. Proficiency in using computer systems, including CRM software and Microsoft Office applications. 6. Flexible work schedule to accommodate peak call times and customer demands. 7. High school diploma or equivalent qualification required.

Benefits: 1. Employee discounts on company products and services. 2. Opportunities for training and professional development to enhance career growth. 3. Gym membership reimbursement to promote employee well-being and work-life balance.

Working Environment: Join a dynamic team at Wolt that embraces a culture challenging norms and encourages bold thinking. Work from the comfort of your home while contributing to the success of a rapidly growing company.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Wolt is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome all qualified candidates to apply for this position without regard to race, gender, age, disability, sexual orientation, or religion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.