Remote Contact Center Manager

Job Description:

We are seeking a motivated and driven Remote Contact Center Manager to join our team at Inscripta. As a Mid-to-Senior Level professional with at least 7 years of experience in contact center management, you will be responsible for overseeing and managing our remote contact center operations. This is a part-time position based in Espoo, Uusimaa, FI.

Responsibilities: - Develop and implement contact center strategies to drive performance and achieve key KPIs - Lead and manage a team of remote contact center agents, providing coaching and feedback to ensure high-quality customer service - Monitor and analyze performance metrics, identify trends, and make data-driven decisions to improve efficiency and productivity - Collaborate with other departments to optimize processes and enhance the customer experience - Ensure compliance with company policies and procedures, as well as industry regulations - Handle escalated customer complaints and issues, providing timely and effective resolutions - Conduct regular training sessions to develop the skills and knowledge of contact center agents - Utilize technology and tools to improve contact center operations and drive continuous improvement

Requirements: - 7+ years of experience in contact center management - Proven track record of achieving and exceeding KPIs in a contact center environment - Strong leadership and communication skills - Ability to motivate and inspire a remote team - Excellent problem-solving and decision-making abilities - Proficiency in contact center software and CRM systems - Bachelor's degree in Business Administration or a related field (preferred)

Personality traits: Motivated, driven

Soft skills: Research, communication

Benefits: - Profit sharing - Company equipment - Paid overtime

Working environment: At Inscripta, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and provide opportunities for professional growth and development.

Deadline to apply: 2024-07-15

Equal Opportunity Statement: Inscripta is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.