Remote Contact Center Manager

Job Description:

As a Remote Contact Center Manager at Ponsse, you will be responsible for overseeing the operations of our contact center located in Helsinki. Your primary role will be to manage and lead a team of remote customer service representatives who are responsible for providing exceptional support to our customers.

Responsibilities: - Manage and lead a team of remote customer service representatives - Develop and implement strategies to improve customer satisfaction and overall performance - Monitor and analyze key performance indicators to identify areas for improvement - Provide coaching and feedback to team members to help them achieve their goals - Handle escalated customer issues and ensure timely resolution - Collaborate with other departments to improve processes and enhance the customer experience - Stay current on industry trends and best practices in customer service

Requirements: - Bachelor's degree in business or related field - Previous experience in a contact center or customer service management role - Strong leadership skills and the ability to motivate and inspire a remote team - Excellent communication and interpersonal skills - Ability to make sound decisions and think innovatively - Independent and reliable with a high level of accountability - Minimum of 5 years of experience in a similar role

Benefits: - Training & professional development opportunities - Free food provided during work hours - Paid Time Off (PTO) for vacation, sick days, and personal time

Working Environment: At Ponsse, we strive to create an environment that sparks creativity and motivation in our employees. Our goal is to inspire greatness in everything we do, and we believe that a positive and supportive work environment is key to achieving this.

Equal Opportunity Statement: Ponsse is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.