Contact Center Officer

Job Description:

Nokia is seeking a motivated and energetic Contact Center Officer to join our team in Helsinki, Uusimaa, FI on a part-time basis. As an entry-level position, no prior experience is required, making it a great opportunity for those looking to kickstart their career in a dynamic and fast-paced environment.

Responsibilities: 1. Handle inbound and outbound calls in a professional and timely manner. 2. Provide accurate and efficient information to customers regarding products and services. 3. Assist customers with inquiries, issues, and complaints, escalating as needed to ensure resolution. 4. Maintain customer records and update information in the database. 5. Collaborate with team members to ensure a seamless customer experience. 6. Adhere to company policies and procedures at all times.

Requirements: 1. Motivated and energetic individual with a positive attitude. 2. Strong critical thinking skills to effectively resolve customer issues. 3. Excellent communication skills, both written and verbal. 4. Ability to multitask and prioritize tasks in a fast-paced environment.

Benefits: 1. Dental insurance for all employees. 2. Parental leave for new parents. 3. Travel and spending expenses for work-related activities.

Working Environment: At Nokia, we foster transparency and open dialogue for effective communication at all levels. We value collaboration, teamwork, and innovation to drive success for our employees and customers.

Equal Opportunity Statement: Nokia is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and strive to create a work environment where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.