Contact Center Officer

Job Description: Kojamo, a leading real estate company in Finland, is seeking a part-time Contact Center Officer to join our team in Espoo, Uusimaa. As an Entry Level Contact Center Officer, you will be responsible for providing excellent customer service to our clients and tenants through various communication channels, including phone calls, emails, and chat support.

Responsibilities: 1. Responding to customer inquiries and providing accurate information about our properties, rental agreements, and services. 2. Assisting tenants with maintenance requests and coordinating with internal departments to resolve issues promptly. 3. Handling complaints and feedback from customers professionally and ensuring customer satisfaction. 4. Maintaining accurate records of customer interactions and transactions in our CRM system. 5. Collaborating with colleagues to improve processes and enhance customer service delivery. 6. Participating in training programs to improve product knowledge and communication skills. 7. Contributing to a positive and inclusive work environment that values diversity and teamwork.

Requirements: 1. 1 year of experience in customer service or a related field. 2. High school diploma or equivalent. 3. Driven and resourceful personality traits. 4. Strong emotional intelligence and people management skills. 5. Excellent communication skills in Finnish and English. 6. Proficiency in Microsoft Office and CRM software. 7. Ability to multitask, prioritize tasks, and work in a fast-paced environment. 8. A proactive approach to problem-solving and a willingness to learn and adapt.

Benefits: 1. Disability insurance. 2. Life insurance. 3. Training and professional development opportunities.

Equal Opportunity Statement: Kojamo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.

If you meet the requirements for this position and are passionate about providing excellent customer service, we encourage you to apply by the deadline of July 22, 2024. Join our team at Kojamo and be a part of creating amazing living experiences for our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.