Remote Contact Center Representative

Job Description: UPM-Kymmene is seeking a Remote Contact Center Representative to join our team in Espoo, Uusimaa, Finland. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in a similar role. As a Remote Contact Center Representative, you will be responsible for providing exceptional customer service over the phone, email, and chat channels.

Responsibilities: - Handle inbound and outbound calls from customers regarding product inquiries, order status, and general support issues - Respond to customer emails and chat messages in a timely and professional manner - Process orders accurately and efficiently in our system - Provide product recommendations and solutions to meet customer needs - Escalate unresolved issues to the appropriate department or supervisor - Maintain a high level of customer satisfaction and retention through excellent communication and problem-solving skills - Meet and exceed individual and team performance goals - Update customer records and information in the database as needed

Requirements: - Confident and independent personality traits - Strong presentation and attention to detail soft skills - Excellent verbal and written communication skills in Finnish and English - Proficient in Microsoft Office Suite and CRM software - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Experience working in a contact center or customer service role - High school diploma or equivalent; Associate's or Bachelor's degree is a plus

Benefits: - Life insurance - Company-provided equipment for remote work - Disability insurance - Opportunities for career growth and development

Working Environment: Joining UPM-Kymmene means being part of a company that pioneers change and sets industry benchmarks. As a Remote Contact Center Representative, you will have the opportunity to make a meaningful impact on our customers and contribute to our success in the industry.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: UPM-Kymmene is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace where all individuals are valued and respected. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, or other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.