Remote Contact Center Representative

Job Description:

As a Remote Contact Center Representative at Paulig, you will be responsible for providing exceptional customer service and support to our clients through various communication channels. Your main duties will include responding to customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Handling inbound and outbound calls, emails, and chats from customers - Providing accurate and timely information to customers - Resolving customer complaints and issues in a professional manner - Documenting interactions with customers in the CRM system - Collaborating with team members to ensure a seamless customer experience - Following company policies and procedures to maintain quality service standards

Requirements: - Minimum of 4 years of experience in customer service or a related field - Excellent communication skills and phone etiquette - Reliable and energetic personality - Strong strategic planning and problem-solving skills - Ability to work well in a team environment - Proficiency in Microsoft Office and CRM systems - High school diploma or equivalent

Benefits: - Free accommodation for remote employees - Retirement plan options - Remote work flexibility - Opportunities for professional development and growth

Working Environment: At Paulig, we believe in unleashing creativity and innovation in a supportive and collaborative environment. We encourage our employees to think outside the box and contribute their ideas to help drive the company forward.

Deadline to Apply: Please submit your application by June 1, 2024.

Equal Opportunity Statement: Paulig is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.