Contact Center Representative

Job Description:

Beneq is seeking a passionate and dedicated Contact Center Representative to join our team in Vantaa, Finland. As an Associate Level Representative, you will be responsible for providing exceptional customer service through phone, email, and chat channels.

Responsibilities: 1. Handle inbound and outbound customer communications in a professional and timely manner 2. Assist customers with inquiries, issues, and complaints 3. Provide product information and resolve any customer concerns 4. Maintain accurate customer records and documentation 5. Collaborate with team members to ensure a seamless customer experience 6. Make decisions independently to resolve customer issues 7. Meet and exceed performance targets set by management

Requirements: 1. Minimum of 3 years of experience in a customer service role 2. Strong communication skills, both written and verbal 3. Excellent problem-solving abilities 4. Ability to work well in a team environment 5. High level of attention to detail 6. Proficiency in using CRM software and other communication tools 7. Ability to make decisions independently 8. Passionate and dedicated attitude towards customer service 9. Ability to handle high-stress situations with professionalism 10. Willingness to work flexible hours, including evenings and weekends

Benefits: 1. Gym membership 2. Company transportation 3. Relocation allowance 4. Performance-based recognition and rewards

Working Environment: At Beneq, we value our employees and recognize their efforts through performance-based incentives. We believe in fostering a supportive and collaborative work environment where teamwork and decision-making skills are highly valued.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Beneq is an equal opportunity employer and does not discriminate on the basis of race, gender, religion, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.