Contact Center Specialist

Job Description:

We are looking for a motivated and hardworking Contact Center Specialist to join our team at Nokia in Vantaa, Uusimaa, Finland. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: - Handle incoming calls and emails from customers regarding inquiries, complaints, and technical support requests. - Provide excellent customer service by actively listening to customers, empathizing with their concerns, and offering solutions in a timely manner. - Utilize strategic planning to effectively prioritize and manage workload to meet customer needs. - Collaborate with other team members to ensure a seamless customer experience across all touchpoints. - Maintain accurate and detailed records of customer interactions and transactions. - Stay up-to-date on product knowledge and industry trends to better assist customers.

Requirements: - Bachelor's degree in a related field preferred. - Strong communication skills, both verbal and written. - Proven experience in time management and multitasking. - Ability to work independently and as part of a team. - Proficiency in Microsoft Office and customer service software. - Experience working in a contact center environment is a plus.

Personality Traits: - Motivated - Hardworking

Soft Skills: - Strategic planning - Time management

Benefits: - Paid overtime - Company equipment - Vision insurance

Working Environment: At Nokia, we prioritize understanding and empathy in all interactions. We believe in fostering a supportive and collaborative work environment where every team member is valued and respected.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Nokia is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.