Remote Contact Center Specialist

Job Description:

Solita is seeking a Remote Contact Center Specialist to join our team in Tampere, Finland. As an entry level position, you will have the opportunity to gain valuable experience in a fast-paced and dynamic environment. This part-time position is perfect for individuals who are resourceful, passionate, and looking to develop their skills in customer service.

Responsibilities: - Handle inbound and outbound calls from customers regarding inquiries, issues, and feedback - Provide excellent customer service by actively listening to customers and effectively resolving their concerns - Utilize various communication channels including phone, email, and chat to assist customers - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure a seamless customer experience - Attend training sessions to continuously improve knowledge and skills related to the job - Demonstrate leadership qualities by taking initiative and supporting team members as needed - Adapt quickly to changes and challenges in the contact center environment

Requirements: - At least 1 year of experience in a customer service or call center role - Strong communication skills and the ability to empathize with customers - Proficiency in using computer systems and software for data entry and communication purposes - Resourceful and able to problem-solve efficiently - Passion for providing exceptional customer service - Demonstrated adaptability in a fast-paced environment - Ability to work independently and as part of a team - Must have a quiet and dedicated workspace for remote work

Benefits: - Retirement plan - Paid sick leave - Travel opportunities for training and conferences - Continuous opportunities for learning and growth

Working Environment: At Solita, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our remote contact center specialists have the opportunity to develop their skills and expertise while providing excellent customer service to our clients. Join us in a supportive and collaborative environment where your contributions are truly valued.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Solita is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. We value diversity and encourage all qualified individuals to apply for our open positions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.