Contact Center Specialist

Job Description:

Smartly.io is seeking a dedicated and driven Contact Center Specialist to join our team in Espoo, Uusimaa, FI. This part-time entry-level position requires no prior experience, making it an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely manner. 2. Provide exceptional customer service by addressing customer needs and resolving issues efficiently. 3. Maintain a positive and professional attitude when interacting with customers. 4. Collaborate with other team members to ensure seamless communication and support for customers. 5. Assist in maintaining accurate customer records and data entry in our CRM system. 6. Contribute to the development and improvement of internal processes to enhance the overall customer experience.

Requirements: 1. Strong planning and organizational skills. 2. Excellent communication and interpersonal skills. 3. Ability to work well in a fast-paced environment and handle multiple tasks simultaneously. 4. Proficiency in using Microsoft Office Suite and other relevant software applications. 5. A proactive and problem-solving mindset. 6. Ability to adapt to change and learn new technologies quickly.

Benefits: - Retirement plan - Gym membership - Travel & spending expenses

Working Environment: At Smartly.io, we leverage data to inform decisions and drive strategic initiatives. Our team is passionate about delivering exceptional customer service and constantly seeking ways to improve and innovate.

Equal Opportunity Statement: Smartly.io is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or any other status protected by applicable laws. We are committed to creating a diverse and inclusive environment for all employees.

Deadline to Apply: July 12, 2024

If you possess the required skills and qualities, and are eager to kickstart your career in customer service, we encourage you to apply for the Contact Center Specialist position at Smartly.io today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.