Contact Center Specialist - Work from home

Job Description:

MariaDB is seeking a Contact Center Specialist to join our team on a part-time basis, working from home in Espoo, Uusimaa, Finland. As an Associate level professional with at least 2 years of experience, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Answering inbound calls and responding to customer inquiries via email and live chat. 2. Providing technical support and troubleshooting for customers experiencing issues with our products. 3. Documenting all customer interactions and resolutions in our CRM system. 4. Collaborating with the sales and technical teams to ensure customer satisfaction. 5. Participating in ongoing training and development programs to stay current on company products and services.

Requirements: 1. Energetic and independent personality traits. 2. Strong decision-making and teamwork soft skills. 3. Ability to work part-time hours from a home office. 4. Excellent communication skills in both written and verbal forms. 5. Proficiency in Microsoft Office and CRM software. 6. High school diploma or equivalent.

Benefits: 1. Company-provided equipment for remote work. 2. Paid sick leave for eligible employees. 3. Free food provided during scheduled shifts.

Working Environment: At MariaDB, we thrive in an environment that embraces and navigates change seamlessly. As a Contact Center Specialist, you will be part of a dynamic team that values collaboration and innovation.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: MariaDB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.