Contact Center Specialist - Work from home

Job Description:

Kojamo, a leading real estate company in Helsinki, is seeking a Contact Center Specialist to join our team on a part-time basis. This role will be performed remotely from home, making it a great opportunity for individuals looking for flexibility and work-life balance. As an entry-level position, we welcome candidates with at least 1 year of experience in customer service or a related field.

Responsibilities: - Handling inbound and outbound calls from customers regarding inquiries, payments, and general information about our real estate properties - Providing excellent customer service by addressing customer concerns and resolving issues in a timely and efficient manner - Documenting all interactions with customers accurately in our CRM system - Collaborating with team members and other departments to ensure a seamless customer experience - Meeting or exceeding performance metrics and KPIs set by the company

Requirements: - Independent and hardworking individual who can effectively work from home and manage their own schedule - Strong critical thinking skills to assess customer needs and provide appropriate solutions - Excellent negotiation skills to handle customer inquiries and resolve conflicts effectively - Ability to communicate professionally and effectively with customers of diverse backgrounds - Proficient in using CRM systems and other customer service tools - High school diploma or equivalent required; additional education or training in customer service is a plus

Benefits: - Paid overtime opportunities to increase earnings - Retirement plan options to support long-term financial goals - Company-provided equipment for remote work to ensure a productive and efficient work environment

Working Environment: At Kojamo, we strive to create a working environment where employees are empowered to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and encourage our team members to take initiative and drive positive change within the organization.

Deadline to Apply: Interested candidates should submit their applications by July 15, 2024. Only shortlisted candidates will be contacted for further interviews.

Equal Opportunity Statement: Kojamo is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.